马尔文帕纳科是微观分析领域的专家。我们致力于释放微观世界的力量，促成宏观世界的改变。
通过利用我们的技术，客户可以创造一个更美好的世界。 改善一切，从为我们提供能量的能源、我们使用的建筑材料，到治病用的药物和我们喜欢的食物。
我们与世界领先的企业、高校和研究机构合作。他们看重的不仅是我们提供的解决方案，还有我们的专业知识、合作理念和诚信态度。
Job Responsibilities 工作内容：
1. Responds to customer service requests and follows up tasks set in SAP/SFDC.
2. Complete/close service notifications ｃｒｅａｔｅd on the SAP/SFDC in time.
3. Offers telephone support to customers.
4. Repair of customer instruments.
5. Troubleshooting of customer problems and diagnosis.
6. Collaboration with application specialists in resolving customer issues.
7. Provides regular reports of customer visits and service issues in SAP/SFDC.
8. Responsible for post sales installation.
9. Supports sales of customer service contracts.
10. Within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
11. Responsible for service sales
Job Requirements 岗位要求：
1. College level or above major in electronic, mechanical, automation or related.
2. At least two years relevant work experience.
3. Very good team work player and communication skill.
4. Initiative and be interested in customer service.
5. Experience of optical instrumentation desirable.
6. Knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work experience in above fields would be an advantage.
7. Must demonstrate logical approach and problem solving ability.
8. Good at reading, written and oral English.